As a Mastercard cardholder, zero liability applies to your purchases made in the store, over the telephone, online, or via a mobile device and ATM transactions. Have peace of mind knowing that the financial institution that issued your Mastercard won't hold you responsible for unauthorized use if:
If you believe there has been unauthorized use on your account and you meet the conditions above, rest easy knowing you have the protection of Mastercard’s zero liability promise.
Zero Liability does not apply to Commercial cards*, unregistered prepaid cards or gift cards.
If you have questions regarding Zero Liability coverage or you suspect unauthorized use of your card, contact your financial institution IMMEDIATELY.
Effective October 17, 2014
If applicable law imposes a greater liability or a conflicting obligation, such applicable law shall govern.
NOTE: Mastercard endorses the Canadian Code of Practice for Consumer Debit Card Services Appendix A. Clause 5 includes long standing guidelines around PIN control, etc. Card issuers may use this in deciding if Zero Liability coverage applies.
*Unless designated as “Small Business”