Support

LOST OR STOLEN CARD?

In Canada
1-800-MasterCard
(1-800-627-8372)


Click here for a list of all emergency contact numbers.

ACCESS YOUR ACCOUNT

To access your MasterCard account you must log in at your provider's Web site.

See a list of providers

MAKING PAYMENTS

Q: How do cardholders make a contactless payment with a MasterCard contactless enabled mobile phone?

A: Mobile MasterCard contactless™ tags bring the convenience of mobile payents to the back of any mobile device. Simply attach the Mobile MasterCard contactless™ Tag to the back of your mobile device to enable your phone for contactless payment. To make a purchase with a MasterCard contactless enabled mobile phone, simply tap the phone on a MasterCard contactless enabled payment reader at participating retail locations.

Q: Will customers receive rewards or loyalty points associated with their MasterCard?

A: If the MasterCard contactless enabled mobile phone is currently enrolled in an issuer rewards program then any purchases made using MasterCard contactless mobile phone will be eligible to earn any associated rewards when making purchases with the enabled mobile phone.

Q: How will purchases appear on their credit card statement?

A: All purchases made with a MasterCard contactless enabled phone will appear on the cardholders monthly statement, just like any other purchase made with their MasterCard card.

Q: What is Near Field Communication (NFC)?

A: NFC is a technology that allows a mobile phone to securely transfer and receive information over a short range (maximum range of a few inches).

Q: What is Over the Air (OTA) Personalization?

A: Over the Air Personalization is the process of initializing your phone with the information it needs to conduct secure transactions such as making purchases at retail locations that accept MasterCard contactless cards.

Q: How safe are contactless payments?

A: Thanks to special security technology, contactless payments are as safe as traditional card payment transactions. MasterCard contactless enabled mobile phones must be extremely close to the terminal to be read (typically one to two inches). Contactless payments also provide more consumer control, since the mobile phone doesn't have to leave your hands to be swiped by a merchant/retailer. All MasterCard contactless enabled mobile phones are protected with Zero Liability coverage for any fraudulent transactions.

Q: Can someone intercept the data or get incorrectly charged for purchases with contactless payment cards/tags/phones?

A: All MasterCard MasterCard contactless payment cards and phones come with special features to help protect against fraud: The cardholders/phone owners are in control because the device never leaves their hands. The device must be extremely close to the payment reader for a purchase to be made.

Q: What if the phone gets lost or stolen?

A: All MasterCard cards issued in Canada are protected with Zero Liability coverage. In the event of loss or theft of their card or MasterCard contactless enabled phone, the cardholders should report it immediately to their issuing financial institution. This notification will help prevent future authorization of transactions made against their account. This is the same for all MasterCard payment programs, whether they are enhanced with MasterCard contactless or not.

Q: How can I make a payment with MasterCard at a U.S. gas station pump?

A: It's easy to use your MasterCard card to pay at the pump when visiting the U.S. Just enter the three digits of your postal code plus two zeros if prompted for a 5-digit zip code. If your postal code is A2B3C4, the 5-digit number you should enter is 23400. Contact your card issuer if you have any questions.

*Signature or PIN is not required for MasterCard contactless transactions of CAD $100 or less.

**If you're a MasterCard® credit card cardholder, you'll receive the benefit of Zero Liability in the event of the unauthorized use of your Canadian-issued MasterCard card. Zero Liability is provided under the following conditions:

Zero Liability does not apply to MasterCard cards issued: to an entity other than a natural person; primarily for business, commercial, or agricultural purposes; outside of Canada.