Support

LOST OR STOLEN CARD?

In Canada
1-800-MasterCard
(1-800-627-8372)


Click here for a list of all emergency contact numbers.

ACCESS YOUR ACCOUNT

To access your MasterCard account you must log in at your provider's Web site.

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LOST OR STOLEN CARD

Q: I no longer have my MasterCard card and wish to report the card as lost or stolen

A: Report the card as lost or stolen here

Q: What if my MasterCard is new/changed or lost/stolen?

A: If your MasterCard card is lost or stolen, you should immediately report the problem to your card issuer. Upon receiving a new card, you must contact each merchant/service provider with whom you have a Recurring Bill Payment relationship to update your information. Timely updating of your new information hopefully will preclude any interruption in your service.

Q: What liability do I have for unauthorized purchases made on a lost or stolen MasterCard card

A: If MasterCard Zero Liability** protection applies to your MasterCard card, once you report your card lost or stolen to MasterCard, in most situations no unauthorized charges should be posted to your account. We recommend that you review the next two billing statements after a lost or stolen card has been reported to ensure no unauthorized transactions have been posted.

If you do see unauthorized transactions, please promptly contact the financial institution that issued the MasterCard account to you. Typically, there is a customer service number for your financial institution on the back of each card that you can call. You can also contact the MasterCard Assistance Center at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.

Q: Questions not answered here

A: If your question is not listed among the previous topics and questions, your best option is to contact the financial institution that issued your account as only they hold account specific and unique information. Typically there is a customer service number for your financial institution on the back of each card that you can call. You can always contact the MasterCard Assistance Center toll free at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.

If you believe that your question can only be answered by MasterCard, you can send an email to Consumer_Inquiries@mastercard.com or send a letter to:
Consumer Inquiries
MasterCard Worldwide
2000 Purchase Street
Purchase, NY 10577
USA

*Signature or PIN is not required for MasterCard contactless transactions of CAD $100 or less.

**If you're a MasterCard® credit card cardholder, you'll receive the benefit of Zero Liability in the event of the unauthorized use of your Canadian-issued MasterCard card. Zero Liability is provided under the following conditions:

Zero Liability does not apply to MasterCard cards issued: to an entity other than a natural person; primarily for business, commercial, or agricultural purposes; outside of Canada.