Emergency Services

We’re Ready To Help. Anytime. Anywhere.

Wherever you travel worldwide, you can always count on MasterCard Global Service™ for any card-related need. Call us 24 hours a day, 365 days a year and we'll connect you with a representative who can help with:

  • Lost or stolen cards
  • Emergency replacement cards
  • Emergency cash advances
  • Locate an ATM that accepts MasterCard®, Maestro®, and Cirrus® brands
  • Access account-related information
  • Access any applicable card benefits

In Canada
For an emergency within Canada call 1-800-307-7309

Outside Canada
For countries not listed in our directory, you can call the following number 'Collect' to the United States by having an international Operator dial 001-636-722-7111

Emergency/Lost or Stolen cards Phone Numbers for your financial institution:
ATB Financial: 1-800-661-2266
BMO Bank of Montreal: 1-800-361-3361
Bridgewater Bank: 1-866-398-4404
Canadian Tire Bank: 1-800-459-6415
Capital One: 1-800-481-3239
CIBC: 1-800-663-4575
Citibank Canada: 1-800-305-7259
CUETS Financial: 1-800-567-8111
Direct Cash Bank: 1-888-466-4043
HSBC Bank Canada: 1-866-406-4722
MBNA: 1-800-379-2744
National Bank of Canada: 1-888-622-2783
Peoples Trust: 1-866-452-1138
President's Choice Financial: 1-866-246-7262
Royal Bank of Canada: 1-800-361-0152
Sears Canada: 1-800-288-9965
TD: 1-888-347-3261
Walmart Canada Bank: 1-888-925-6218

Emergency Contact

Click here for a list of all emergency contact numbers