To find out the benefits you have on your MasterCard card, call 1-800-MC-ASSIST (1-800-622-7747) or contact your issuing financial institution.
The overview below outlines the most common benefits on MasterCard credit cards. This information is intended only as a reference for the types of shopping, travel, and convenience related benefits that may be available with your MasterCard card.
Please Note: Benefits described below vary by card type and by issuing financial institution. Refer to your issuing financial institution for complete benefit coverage terms and conditions or call 1-800-MC-ASSIST for assistance. Certain terms, conditions, and exclusions apply.
BENEFIT PACKAGES
EXTENDED WARRANTY
Doubles the original manufacturer's or store brand warranty for up to one year when you pay with your eligible MasterCard card.
PRICE PROTECTION
Should you find a lower regular price for a new item within 60 days from the date of purchase using your eligible MasterCard card, you may be reimbursed for the price difference.
MAESTRO®
With Maestro on your bank card you can pay directly in over 13 million locations when travelling in over 100 countries around the world.
PURCHASE ASSURANCE
Provides coverage for most items you purchase with your eligible MasterCard card if the item is damaged or stolen within 90 days of the date of purchase.
SATISFACTION GUARANTEE
If you become dissatisfied with a product you purchase using your eligible MasterCard card within 60 days of purchase, and the store will not accept a return, you may be eligible for a refund for the cost of the product up to $250.
CONCIERGE SERVICES
Enjoy exclusive, personal assistance with dinner reservations, event tickets, locating hard-to-find items, buying and delivering gifts, and coordinating business related arrangements.
MASTERCARD GLOBAL SERVICE®
Get assistance virtually anytime, anywhere with your card related questions.
IDENTITY THEFT RESOLUTION
Assists you with credit bureau notification and credit card replacement through your issuer, and provides you with an ID Theft Affidavit should you become the victim of Identity Theft.
Pay only for purchases which you have authorized on your MasterCard card. Unauthorized purchases are not your responsibility. Conditions and exceptions apply.
AIRPORT LOUNGE ACCESS
Makes your air travel less stressful by providing membership access to over 600 Airport Lounges in over 100 countries with Priority Pass™.
LUXURY TRAVEL BENEFITS
Enjoy travel benefits and access to a personal travel advisor through luxury travel provider, Virtuoso®. Travel benefits include international air upgrades and companion tickets on select airlines, special amenities at over 800 hotels and resorts, shipboard credits on select cruise lines, car rental program membership and savings on chauffeured car service.
TRAVEL ASSISTANCE SERVICES
Provides pre-trip destination information such as visa/passport requirements, immunization, and help with lost/stolen travel documents and luggage. As well as referrals to a network of physicians, arranging hospital transfers, and referrals to attorneys, local embassies and consulates, if you are traveling more than 165 kilometers from home.
ROADSIDE ASSISTANCE
Arranges emergency roadside assistance such as jump-starts, tire change, towing, and gas delivery if you get stuck on the road. Service fees are pre-negotiated and billed to your eligible MasterCard card.
MASTERCARD GLOBAL SERVICE®
Get emergency assistance virtually anytime, anywhere and in any language. MasterCard Global Service helps you with reporting a Lost or Stolen Card, obtaining an Emergency Card Replacement or Cash Advance, finding an ATM location, and answering questions on your account.
BAGGAGE DELAY INSURANCE
Reimburses you for replacing essential personal or business items in your baggage, if the baggage you have checked on to a common carrier is delayed in transit and your tickets were purchased using an eligible MasterCard card.
CAR RENTAL COLLISION DAMAGE WAIVER INSURANCE
Pays for covered damages (physical damage and theft) to a rental vehicle when your eligible MasterCard card is used to initiate and pay for the entire rental transaction.
HOTEL/MOTEL BURGLARY INSURANCE
Reimburses you for personal property stolen from your hotel or motel room. Your hotel/motel stay must be purchased entirely with an eligible MasterCard card.
LOST OR DAMAGED LUGGAGE INSURANCE
Reimburses you for the actual cost of repairing or replacing your checked or carry-on luggage if it is lost or damaged while traveling on a common carrier when you pay the entire cost of the tickets with your eligible MasterCard card.
TRAVEL ACCIDENT INSURANCE
Covers you and your family against Accidental Death or Dismemberment if you purchase common carrier travel tickets with your eligible MasterCard card.
TRIP CANCELLATION INSURANCE
Protects you and your family against forfeited, non-refundable, unused payments and deposits if your trip is interrupted or cancelled and you have purchased your common carrier tickets with your eligible MasterCard card.
EXPERIENCES AND OFFERS
World and World Elite MasterCard cardholders get preferred access to an array of valuable offers, upgrades, and experiences. Take advantage of exceptional offers from upscale retailers and world-class hotels and resorts. Escape from the daily routine and relax at a spa, go on a thrill-seeking adventure, or take in a round of golf with pro instruction. Access restaurant and hotel reviews and make dining reservations on-line at sought-after restaurants. Purchase great seats for thousands of concert, theatre, and sporting events, even sold out shows.
*Selection of benefits on your card varies by card type and by card issuer. Please refer to your issuing financial institution for complete coverage terms and conditions or call the MasterCard Assistance Center at 1-800-MC-ASSIST (1-800-622-7747) for details on your benefits or to file a claim. If there is any difference between the descriptive language regarding insurance benefits described above, and the actual applicable master policy issued by the insurance carrier, the terms and conditions of the policy shall govern.
**If you're a MasterCard® credit card cardholder, you'll receive the benefit of Zero Liability in the event of the unauthorized use of your Canadian-issued MasterCard card. Zero Liability is provided under the following conditions:
- you have an account in good standing, and
- you have exercised reasonable care in safeguarding your card, and
- you have not reported two or more unauthorized events in the past 12 months.
